App won't run on Samsung Galaxy Tab 4 (SM-T530NU)

Moe.3598Moe.3598 USMember

We're having an issue where the app will install fine on the tablet but crashes immediately after trying to launch it. The app runs fine on a Nexus 9, Nexus 7, and a Galaxy Tab 10.

Here's the logcat which I'm having a bit of trouble deciphering.

D/BatteryService(  920): [email protected] : batteryPropertiesChanged!
D/BatteryService(  920): level:66, scale:100, status:3, health:2, present:true, voltage: 3980, temperature: 313, technology: Li-ion, AC powered:false, USB powered:true, POGO powered:false, Wireless powered:false, icon:17303722, invalid charger:0
D/BatteryService(  920): online:4, current avg:-61, charge type:2, power sharing:false, high voltage charger:false, capacity:280000, current_now:-61
D/BatteryService(  920): Sending ACTION_BATTERY_CHANGED.
D/BatteryMeterView( 1182): ACTION_BATTERY_CHANGED : level:66 status:3 health:2
D/BatteryMeterView( 1182): ACTION_BATTERY_CHANGED : level:66 status:3 health:2
D/BatteryMeterView( 1182): ACTION_BATTERY_CHANGED : level:66 status:3 health:2
D/CoverUpdateMonitor( 1182): received broadcast android.intent.action.BATTERY_CHANGED
I/DEBUG   (  264): 
I/DEBUG   (  264): Tombstone written to: /data/tombstones/tombstone_04
E/        (  264): ro.product_ship = true
E/        (  264): ro.debug_level = 0x4f4c
E/audit   ( 1774): type=1701 msg=audit(1469129186.612:237): auid=4294967295 uid=10156 gid=10156 ses=4294967295 subj=u:r:untrusted_app:s0 pid=18837 comm=".componentguide" reason="memory violation" sig=11
E/SharedPreferencesImpl(  920): Couldn't create directory for SharedPreferences file shared_prefs/log_files.xml
I/BootReceiver(  920): Copying /data/tombstones/tombstone_04 to DropBox (SYSTEM_TOMBSTONE)
W/ActivityManager(  920):   Force finishing activity com.alteris.componentguide/md5460afc9370c11a2774455b96860bddd7.SplashScreenActivity
V/ApplicationPolicy(  920): isApplicationStateBlocked userId 0 pkgname com.alteris.componentguide
I/Zygote  (  313): Process 18837 exited due to signal (11)
V/ApplicationPolicy(  920): isApplicationStateBlocked userId 0 pkgname com.google.android.googlequicksearchbox
D/InputDispatcher(  920): Focused application set to: xxxx
D/FocusedStackFrame(  920): Set to : 0
W/ContextImpl(  920): Calling a method in the system process without a qualified user: android.app.ContextImpl.sendBroadcast:1698 com.android.internal.policy.impl.PhoneWindowManager.notifyToSSRM:5845 com.android.internal.policy.impl.PhoneWindowManager.access$700:211 com.android.internal.policy.impl.PhoneWindowManager$PolicyHandler.handleMessage:866 android.os.Handler.dispatchMessage:102 
I/WindowManager(  920): Screenshot max retries 4 of Token{1741a2d0 ActivityRecord{3221d293 u0 com.alteris.componentguide/md5460afc9370c11a2774455b96860bddd7.SplashScreenActivity t142 f}} appWin=Window{a0b28da u0 Starting com.alteris.componentguide} drawState=4
E/ActivityManager(  920): Invalid thumbnail dimensions: 520x520
E/lowmemorykiller(  225): Error opening /proc/18837/oom_score_adj; errno=2
W/ActivityManager(  920): Exception thrown during pause
W/ActivityManager(  920): android.os.DeadObjectException
W/ActivityManager(  920):   at android.os.BinderProxy.transactNative(Native Method)
W/ActivityManager(  920):   at android.os.BinderProxy.transact(Binder.java:511)
W/ActivityManager(  920):   at android.app.ApplicationThreadProxy.schedulePauseActivity(ApplicationThreadNative.java:787)
W/ActivityManager(  920):   at com.android.server.am.ActivityStack.startPausingLocked(ActivityStack.java:1229)
W/ActivityManager(  920):   at com.android.server.am.ActivityStack.finishActivityLocked(ActivityStack.java:3905)
W/ActivityManager(  920):   at com.android.server.am.ActivityStack.finishTopRunningActivityLocked(ActivityStack.java:3698)
W/ActivityManager(  920):   at com.android.server.am.ActivityStackSupervisor.finishTopRunningActivityLocked(ActivityStackSupervisor.java:3551)
W/ActivityManager(  920):   at com.android.server.am.ActivityManagerService.handleAppCrashLocked(ActivityManagerService.java:15368)
W/ActivityManager(  920):   at com.android.server.am.ActivityManagerService.makeAppCrashingLocked(ActivityManagerService.java:15241)
W/ActivityManager(  920):   at com.android.server.am.ActivityManagerService.crashApplication(ActivityManagerService.java:16006)
W/ActivityManager(  920):   at com.android.server.am.ActivityManagerService.handleApplicationCrashInner(ActivityManagerService.java:15515)
W/ActivityManager(  920):   at com.android.server.am.NativeCrashListener$NativeCrashReporter.run(NativeCrashListener.java:86)
V/WindowManager(  920): rotationForOrientationLw(orient=-1, last=0); user=0 USER_ROTATION_LOCKED sensorRotation=-1 mLidState=-1 mDockMode=0 mHdmiPlugged=false
I/ActivityManager(  920): Process com.alteris.componentguide (pid 18837)(adj 1) has died(72,583)
I/SurfaceFlinger(  228): id=172 Removed domponentgu (3/10)
I/SurfaceFlinger(  228): id=172 Removed domponentgu (-2/10)
D/ActivityManager(  920): handle home activity for 0
I/WallpaperManagerService(  920): switchPersonaWallpaper is called for personaId-0
D/KnoxTimeoutHandler(  920): post home show event for user 0
D/ActivityManager(  920): post active user change for 0 fullscreen true record.isFloatingActivity() false
D/KnoxTimeoutHandler(  920): postActiveUserChange for user 0
I/KnoxTimeoutHandler(  920): postActiveUserChange, showWhenLocked: false
D/WallpaperManagerService(  920):  force update = false; persona id = 0; current user =0; current persona = 0
W/WindowManager(  920): Failed looking up window
W/WindowManager(  920): java.lang.IllegalArgumentException: Requested window [email protected] does not exist
W/WindowManager(  920):     at com.android.server.wm.WindowManagerService.windowForClientLocked(WindowManagerService.java:11068)
W/WindowManager(  920):     at com.android.server.wm.WindowManagerService.windowForClientLocked(WindowManagerService.java:11059)
W/WindowManager(  920):     at com.android.server.wm.WindowManagerService.removeWindow(WindowManagerService.java:3450)
W/WindowManager(  920):     at com.android.server.wm.Session.remove(Session.java:194)
W/WindowManager(  920):     at android.view.ViewRootImpl.dispatchDetachedFromWindow(ViewRootImpl.java:3345)
W/WindowManager(  920):     at android.view.ViewRootImpl.doDie(ViewRootImpl.java:6264)
W/WindowManager(  920):     at android.view.ViewRootImpl$ViewRootHandler.handleMessage(ViewRootImpl.java:3722)
W/WindowManager(  920):     at android.os.Handler.dispatchMessage(Handler.java:102)
W/WindowManager(  920):     at android.os.Looper.loop(Looper.java:145)
W/WindowManager(  920):     at android.os.HandlerThread.run(HandlerThread.java:61)
W/WindowManager(  920):     at com.android.server.ServiceThread.run(ServiceThread.java:46)
D/KnoxTimeoutHandler(  920): handleHomeShow for 0 and current 0
D/KnoxTimeoutHandler(  920): handleActiveUserChange for user 0
I/SurfaceFlinger(  228): id=173 createSurf (1280x800),1 flag=4, HEL
D/PersonaManagerService(  920): getPersonasForUser(): returning null!(72,583)

What's wrong? How can I figure out whats wrong?

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