Can you get sued if your paid app suddenly fails due to a bug or OS update?

nomadic_nerdnomadic_nerd Member
edited March 2018 in General

Suppose you honestly design and code an app with the intention that it should always work. But despite your efforts, you accidentally overlook something that will eventually cause your app to fail or have a bug that impairs its functionality, either immediately, or at some point in the future, due to something like an OS update.

Can people who paid for your app sue you over this, when your app eventually stops working? I.e. on the basis that they paid for a product that eventually become defective.

Suppose the app is not some kind of super-important business application, but something simpler, like a game, or storybook etc.

*edit: suppose you are selling it on the Google or Windows store.

Posts

  • JamesLaveryJamesLavery GBBeta, University ✭✭✭✭✭
    Depends on the contract. We put a warranty period on bug fixes so that if something comes up after months of use then it is covered under maintenance (and paid for).

    Also depends on what User Acceptance Testing term are in the contract. If you stipulate that the customer performs UAT and signs the product off then you are OK.

    With OS updates it's essential that it is clear that fixes for these are chargeable either on time and materials or covered under a maintenance retainer or similar.
  • HowdyHoHowdyHo USMember ✭✭

    @nomadic_nerd said:

    Suppose the app is not some kind of super-important business application, but something simpler, like a game, or storybook etc.

    Suing is unheard of. You should look a the return policies of the google and windows stores. Worst case scenario is you would have to refund their money.

  • JamesLaveryJamesLavery GBBeta, University ✭✭✭✭✭
    I interpreted the question a relating to the direct customer having a complaint, rather than users who have downloaded from the store.
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